Privacy policy

Privacy Policy

Effective Date: [2025]

At Go-Egypt, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, passport details, and payment information when you book a service or contact us.

  • Travel Details: Information about your travel preferences, booking history, and tour participation.

  • Technical Data: IP address, browser type, device information, and browsing behavior on our website.

  • Cookies: We use cookies to enhance user experience and analyze website performance. You can manage cookie settings through your browser.

2. How We Use Your Information

We use your personal information to:

  • Process bookings and payments

  • Customize and improve your travel experience

  • Communicate with you about your bookings, updates, and promotional offers

  • Comply with legal and regulatory requirements

  • Improve our website functionality and user experience

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Trusted third-party providers (e.g., hotels, airlines, payment processors) for the purpose of delivering the services you requested

  • Government authorities if required by law or to comply with legal obligations

  • Business partners who help us operate and improve our services (under confidentiality agreements)

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

  • Your data is stored on secure servers

  • Sensitive data (e.g., payment information) is encrypted and processed via secure systems

  • Access to your information is restricted to authorized personnel only

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

  • Object to the use of your data for direct marketing purposes

  • Request data portability (where applicable)

To exercise these rights, please contact us at: info@go-egypt.net

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services means you accept the updated policy.

Refund Policy

Effective Date: [2024]

1. General Refund Policy

At Sharm Web , we strive to provide the best travel experiences. If you are not satisfied with our services or need to cancel your booking, please review our refund policy below.

2. Cancellation and Refund Terms

  • Cancellations Made by the Customer:

    • More than 30 days before the tour date: Full refund minus any non-refundable expenses (e.g., bank fees, third-party service costs).
    • 15-30 days before the tour date: 50% refund of the total booking amount.
    • Less than 15 days before the tour date: No refund.

  • Cancellations Made by Sharm Web:

    • In the unlikely event that we need to cancel a tour, we will offer you a full refund or the option to reschedule for a different date.

3. Refund Process

To request a refund, please contact us at [your email address] with your booking details. Refunds will be processed within 14 business days from the date of approval.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Entrance tickets to attractions.
  • Special event tickets.
  • Custom and personalized tours.
  • Any additional services or products listed as non-refundable at the time of booking.

5. Changes to Bookings

  • Modifications: Changes to your booking (e.g., date changes) are subject to availability and may incur additional costs.
  • Transfer of Booking: You may transfer your booking to another person if you notify us at least 15 days before the tour date. The new participant must meet all conditions for the tour.

6. Contact Us